Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy (Policy) applies to all paid purchases made through tradiekit.io, including monthly PRO Subscriptions processed by our third-party payment processor (Stripe) and any one-off digital products we sell directly. It forms part of our Terms of Service.

2. Free tools

Our Quote Generator and Invoice Generator are free to use and do not involve any payment, so no refund is applicable.

3. Cancelling your PRO Subscription

You may cancel your PRO Subscription at any time. Cancellation is effective at the end of your current billing period — you'll keep PRO access until then and the subscription will not renew the following month.

To cancel:

1. Log in to your Account and open the Subscription tab of your Dashboard; or
2. Use the customer portal link on the receipt emailed by our payment processor (Stripe); or
3. Email bizkitconnect@outlook.com from the email address linked to your Account, with "Cancel subscription" in the subject line. We will action the cancellation within two business days.

We do not claw back any past payments on cancellation, and we do not provide pro-rata refunds for unused days within the current billing period.

4. No general refunds on past charges

Because TradieKit is a digital subscription service that is delivered and accessible immediately on payment, and because you have full control over when you cancel to prevent further billing, all completed payments are final and non-refundable except as described in sections 5, 6, or 7 of this Policy, or where required by law.

This includes (without limitation):

• change of mind or buyer's remorse;
• forgetting to cancel before a renewal;
• lack of use of the Service after payment;
• inability to use the Service due to your own device, network, or configuration;
• features being added or removed over time (see section 8).

5. Your rights under the Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

Under the ACL, when you buy services from us you are guaranteed that those services will be:

• provided with due care and skill;
• reasonably fit for any purpose you made known to us;
• delivered within a reasonable time where no timeframe is set.

If we fail to meet a consumer guarantee and the failure is major, you are entitled to choose either a refund or to terminate the service and recover compensation for any drop in value. If the failure is minor, we may choose to resupply the service or refund you within a reasonable time. You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.

To make an ACL claim, follow the process in section 9. These rights apply in addition to, not instead of, any other rights you may have.

6. Duplicate, unauthorised, or accidental charges

If you are charged twice for the same billing period, charged after cancellation, or a person who was not authorised to use your payment method has subscribed, contact us within 30 days at bizkitconnect@outlook.com. Where we verify the error we will refund the affected amount through our payment processor (Stripe) to the original payment method, usually within 5–10 business days.

7. Service failure for an extended period

If the Service is materially unavailable for a continuous period of more than 72 hours during a billing cycle due to a fault on our side (excluding planned maintenance notified in advance), you may request a credit or partial refund proportional to the downtime, provided you contact us within 14 days of the incident.

8. Price, feature, and plan changes

We may adjust pricing or the features included in PRO from time to time. Changes apply prospectively only — you will not be charged retroactively. Where a change materially reduces what you paid for in the current billing period, we will give you reasonable notice and, at our discretion, offer a pro-rata credit.

9. How to request a refund

Email bizkitconnect@outlook.com with:

• your Account email address;
• the date and amount of the charge (or the order number from your payment processor (Stripe) receipt);
• the reason for your request, and any supporting details.

We will acknowledge within 2 business days and respond with a decision within 10 business days. Approved refunds are issued through our payment processor (Stripe) to the original payment method. Refund processing times depend on your bank or card issuer, typically 5–10 business days.

10. Free resource downloads

The Trade Business Starter Kit, Client Communication Pack, and any other downloadable resources listed on tradiekit.io are provided free of charge with a TradieKit Account. Because no payment is taken, no refund is applicable. If a file is faulty, corrupted, or materially not as described, contact us at bizkitconnect@outlook.com and we will replace it.

11. Chargebacks

If you believe a charge is unauthorised or incorrect, please contact us first — we can almost always resolve the issue faster than a chargeback. Raising a chargeback without first giving us a reasonable opportunity to refund you may be treated as a breach of our Terms of Service and may result in suspension of your Account. We reserve the right to contest incorrect chargebacks with supporting evidence.

12. Affiliate / partner commissions

Where a customer is refunded, the corresponding affiliate commission is automatically reversed by our affiliate-tracking provider (Rewardful) in accordance with the Partner Program Terms.

13. Changes to this Policy

We may update this Policy. Any changes will apply only to purchases made after the updated version takes effect.

14. Contact us